a. We offer same-day delivery every Mondays to Fridays only, from 9am to 4pm only.
b. If you have placed your order on a weekend, please expect your products at your doorstep within 1-2 days.
Address: 2nd Floor, ABDC Building, 45 Sct. Rallos St, Diliman, Quezon City, 1103 Metro Manila
(If within Metro Manila, 80-150php delivery fee; If outside Metro Manila, 150-200 php; If International, 1,500 php
Once your order has been entered into the system, it cannot be changed or modified. Instead, simply cancel your original order by filling out the Order Cancellation Form. Once this has been done, you can order again.
However, once your package has been shipped, we can no longer change/cancel your order. Please make sure all orders are correct before proceeding with payment
All products from LEMEUR that are faulty or damaged upon receiving are eligible for FREE returns or exchanges within seven (7) days. This only covers products with factory defects. Items that have deteriorated in quality due to excessive use or customer-implicated damage cannot be repaired, returned, or exchanged.
Send us an email at firstname.lastname@example.org within seven (7) days upon receiving your purchased items.
Please include the following details in your email:
Items to be returned should be sent to us with complete packaging including the lid, the bullet, and the box. This means it should be returned unopened and/or in its original condition.
I used a promo code when I purchased, but I want to return my items.
Products availed with discounts or promo codes are not eligible for returns or exchanges.
Do you have refund options?
You can return your product for store credit, a different product only. The refund for the cash method is not applicable.
Do I still get a refund for the shipping fee if I return my purchased item?
The original shipping fee will not be refunded and the shipping fee for the returned item will be shouldered by the buyer.
How long will it take for me to get my refund?
You will receive your refund 30 days after receiving the item.