FAQ

We will be shipping your orders through our partner couriers. (Lalamove within Metro Manila; GogoExpress for outside Metro Manila; and DHL for International)
For the Metro Manila area, we deliver through our partner courier Lalamove.
a. We offer same-day delivery every Mondays to Fridays only, from 9am to 4pm only.
b. If you have placed your order on a weekend, please expect your products at your doorstep within 1-2 days.
You will be given a tracking number after you place and confirm your order via our partners: Shopify, Lazada, or Shopee. Please take note of this tracking number because this will be used for follow-ups.
Yes! Through our partner courier, GogoExpress. Expect our products to be at your doorstep within 5-7 days.
Yes, we do! Lemeur is a global brand. Your orders will be shipped via DHL. If you have another preferred courier, you can always email us at lemeur.co.main@gmail.com or customercare@lemeur.co to let us know.
Yes! You can inform us ahead of time if you want to pick up your order(s) at our HQ located in Quezon City.
Address: 2nd Floor, ABDC Building, 45 Sct. Rallos St, Diliman, Quezon City, 1103 Metro Manila
Yes. Our cut-off time is 3PM. Orders placed after 3PM will be shipped the next day.
As of writing, we do not offer Free Shipping. Shipping rates will vary depending on your location and the quantity of your order.
(If within Metro Manila, 80-150php delivery fee; If outside Metro Manila, 150-200 php; If International, 1,500 php

Once your order has been entered into the system, it cannot be changed or modified. Instead, simply cancel your original order by filling out the Order Cancellation Form. Once this has been done, you can order again.

However, once your package has been shipped, we can no longer change/cancel your order. Please make sure all orders are correct before proceeding with payment

We accept payments through the following channels: Paypal, Gcash/Paymaya, Online Bank Transfer, All Kinds of Credit, and Debit Cards.
Once payment has been made, we will be sending a confirmation email.
Yes, we do accept all kinds of Credit Cards.

All products from LEMEUR that are faulty or damaged upon receiving are eligible for FREE returns or exchanges within seven (7) days. This only covers products with factory defects. Items that have deteriorated in quality due to excessive use or customer-implicated damage cannot be repaired, returned, or exchanged.

Send us an email at lemeurskincenter@gmail.com within seven (7) days upon receiving your purchased items.

Please include the following details in your email:
Full Name:
Address:
Contact Number:

Items to be returned should be sent to us with complete packaging including the lid, the bullet, and the box. This means it should be returned unopened and/or in its original condition.

I used a promo code when I purchased, but I want to return my items.
Products availed with discounts or promo codes are not eligible for returns or exchanges.

Do you have refund options?
You can return your product for store credit, a different product only. The refund for the cash method is not applicable.

Do I still get a refund for the shipping fee if I return my purchased item?
The original shipping fee will not be refunded and the shipping fee for the returned item will be shouldered by the buyer.

How long will it take for me to get my refund?
You will receive your refund 30 days after receiving the item.

Lemeur Skin Care products are made from seven (7) all-natural plant extracts enriched with Glutathione and Vitamin C. Along with our two (2) Key Ingredients: AHA & BHA.
Designed and developed in France in collaboration with doctors and researchers to ensure the best for your skin.
We only use all-natural and safe fragrances on our products. To avoid harsh effects on your skin.
Yes, our products are completely cruelty-free and never tested on animals.
Our products are guaranteed all-vegan.
Once opened, it usually expires after 12 months. Expiry dates are found on the box.
Yes! We only use eco-friendly materials for our packaging.
We use non-toxic substances; the safety of our consumers is our utmost priority.
The allergic reaction depends on the skin type. Lemeur skincare products use active plant-based ingredients. If you have sensitive skin, gradual usage is advised.
Our product is good for combination and acne-prone skin.
For sensitive skin, patch-test and gradual usage are highly advised.
This is proven and tested to treat acne and significantly improve skin conditions.
You can use all our products as it gives impeccable results. The ingredients we use have anti-aging properties.
If you have oily skin, Lemeur Gentle Cleanser will be the best to use.
We strongly recommend that you consult a physician first.